Job Description

• To provide after sales service to customer specializing in Mechanical field.
• Will be responsible for servicing entire FoodTech range of equipment for electronics/ Mechanical issues jointly with mechanical service engineer.
• To be responsible for the upcoming installation projects and proceed on under warranty services for the machine installation based in Thailand and A/P.
• To exercise the customer relationship management for those customers with FoodTech product lines based in Thailand or A/P as well as other areas nearby as appropriated.
• To provide the technical support such as inspection, maintenance visits, etc. covering FoodTech Products.
• To coordinate with the customers on the spare parts concerns and boost up spare part sales for FoodTech product line.
• To be a customer’s main contact for any queries or assistance for JBT machine- all project/product line from those customers in the covering areas.
• Responsible for performance and calibration, modification of JBTC’s FoodTech machine.
• Works closely with relevant JBTC departments to assure maintenance of good communication from the customer site to JBTC.
• Train customers in operation and/or maintenance of FPSD products through formal and informal training programs.
• Assist customers in resolving problems and questions by providing competent advice, guidance and support via various media and/or site visits.
• Responsible for proper and timely submission of required reports to JBTC and customer representatives for leased machinery and service contracts.
• Manage customers visits in a timely and cost effective manner, making own arrangements for travel.
• Complete standardized processes and procedures to effectively provide outstanding service to our customers and to counter the threat from our competitors.
• To be familiarized with the processes and procedures contained in the relevant maintenance procedures manuals.
• Attend meetings and training as required to stay abreast of future FoodTech related equipment.
• Participate in the production of an annual development plan and initiate action to implement the plan for continuous self-improvement.
• Become familiar and ensure compliance with JBTC FoodTech Safety Policies and Guidelines as they apply to the role.
• Become familiar and ensure compliance with customer’s safety policies and procedures as applicable.

Qualification

1. Minimum Bachelor’s Degree in Engineering preferably in Mechanical / Mechatronic/Electrical
2. 3-10 years working experience as a Service Engineer or related function
3. Self-independent but as well as being team player
4. Able to travel (85%)and work at flexible hours as the job may require
5. Should be willing to travel and be away from home for extended period
6. Good command of written and spoken English is essential
7. Computer literacy – able to operate Ms. Windows XP, Ms. Office and other related computer programming would be advantage
8. Possess car driving license and own car will be preferable

Benefits

• Transportation Allowance
• Per Dium and Travel Allowance
• Group Insurance
• Provident Fund
• Bonus